Refund policy

Last Updated: January 23, 2026

Thank you for shopping at Endurocks Vision. We want you to be completely satisfied with your blue light blocking glasses and sunglasses purchase.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your order. If you're not satisfied with your purchase, you may return eligible items for a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must:

  • Be unused and in the same condition that you received them
  • Be in the original packaging with all protective films intact
  • Include the protective case and cleaning cloth (if provided)
  • Not show signs of wear, scratches, or damage

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Glasses that have been worn extensively or show signs of use
  • Items with damaged lenses or frames due to customer mishandling
  • Products without original packaging
  • Prescription glasses (custom orders)

Return Process

To initiate a return:

  1. Contact us at [your email] within 30 days of receiving your order
  2. Provide your order number and reason for return
  3. We will provide you with return shipping instructions
  4. Pack the item securely in its original packaging
  5. Ship the item back to us using a trackable shipping method

Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You are responsible for return shipping costs unless the item is defective

Exchanges

We're happy to exchange items for a different style, color, or strength. Contact us to arrange an exchange.

Damaged or Defective Items

If you receive damaged or defective glasses:

  • Contact us immediately with photos of the damage
  • We will provide a prepaid return label
  • You will receive a full refund or replacement at no additional cost

Free Shipping Returns

Orders over $100 qualify for free return shipping within Canada and the US.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at: