Shipping policy

Last Updated: January 23, 2026

Thank you for choosing Endurocks Vision for your blue light blocking glasses and sunglasses. We're committed to delivering your eyewear quickly and safely.

Processing Time

  • Orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
  • You will receive a confirmation email with tracking information once your order ships
  • Custom or personalized orders may require additional processing time

Shipping Methods & Delivery Times

Canada:

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 3-5 business days
  • Express Shipping: 1-2 business days

United States:

  • Standard Shipping: 7-12 business days
  • Expedited Shipping: 5-7 business days
  • Express Shipping: 2-3 business days

International Shipping:

  • International orders: 10-20 business days (depending on destination)
  • Customs and import duties may apply and are the responsibility of the customer

Shipping Costs

  • FREE SHIPPING on all orders $100 CAD or more (Canada & US)
  • Standard shipping rates apply to orders under $100
  • Shipping costs are calculated at checkout based on your location and selected shipping method

Order Tracking

  • Once your order ships, you'll receive a tracking number via email
  • Track your package using the carrier's website
  • Contact us if you haven't received tracking information within 3 business days of placing your order

Shipping Carriers

We ship via trusted carriers including Canada Post, USPS, and other reliable courier services to ensure your glasses arrive safely.

Packaging

All eyewear is carefully packaged to prevent damage during transit:

  • Protective case included with each pair
  • Secure packaging materials to protect lenses and frames
  • Discreet packaging for your privacy

Delivery Issues

Lost or Stolen Packages:

  • We are not responsible for packages marked as delivered by the carrier
  • Please contact the shipping carrier directly for lost or stolen packages
  • We recommend using a secure delivery location or requiring a signature

Damaged During Shipping:

  • If your glasses arrive damaged, contact us immediately with photos
  • We will arrange a replacement or refund at no cost to you
  • Keep all original packaging for inspection

Incorrect Address:

  • Please ensure your shipping address is correct before completing your order
  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • Address changes may be possible if requested before the order ships

Delivery Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Customs processing (international orders)
  • Carrier delays during peak seasons
  • Remote or rural locations

We appreciate your patience and will do our best to resolve any shipping issues quickly.

Customs & Duties (International Orders)

  • International customers are responsible for any customs fees, duties, or taxes imposed by their country
  • These fees are not included in our shipping costs
  • Contact your local customs office for more information

Contact Us

For shipping questions or concerns, please contact us at:

We're here to help ensure your Endurocks Vision eyewear reaches you safely!